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Terms of use

Welcome to the website operated by ALTERNAME (hereinafter referred to as “the Company,” “we,” “our,” or “us”). These Terms of Use (“Terms”) govern your access to and use of our cross-border e-commerce website and related services (“Services”).

By accessing or using this Site, you agree to be bound by these Terms.

Article 1. Application

  1. These Terms apply to all users of the Services provided through this website.
  2. The Company may revise these Terms at any time without prior notice when deemed necessary.
  3. Revised Terms shall become effective upon publication on the Site.
  4. Users who continue using the Services after revisions are deemed to have agreed to the updated Terms.

Article 2. User Eligibility and Registration

  1. Users may register for an account in accordance with procedures specified by the Company.
  2. Registration is completed when the Company approves the application.
  3. The Company reserves the right to refuse or cancel registration if:
    • False, inaccurate, or incomplete information is provided;
    • The applicant has violated these Terms previously;
    • Fraudulent or suspicious activity is detected;
    • The Company otherwise determines the registration inappropriate.

Article 3. Account Security

  1. Users are solely responsible for managing their account credentials, including email addresses and passwords.
  2. Users must promptly notify the Company of any unauthorized use of their account.
  3. The Company shall not be liable for damages resulting from unauthorized access or misuse of user accounts, except in cases of willful misconduct or gross negligence by the Company.

Article 4. Products and Availability

  1. Product descriptions, pricing, images, specifications, and availability may change without notice.
  2. The Company does not guarantee that product images accurately reflect actual colors or textures due to monitor settings or manufacturing differences.
  3. The Company reserves the right to discontinue products or limit quantities without notice.
  4. Orders may be canceled if products become unavailable, pricing errors occur, or fraudulent transactions are suspected.

Article 5. Orders and Contract Formation

  1. Users may purchase products by following the ordering procedures displayed on the Site.
  2. A sales contract is deemed concluded only when the Company sends an order confirmation email.
  3. The Company reserves the right to refuse or cancel orders for reasons including:
    • Suspected fraud or unauthorized payment;
    • Bulk purchases intended for resale;
    • Shipping restrictions or legal limitations;
    • Errors in pricing or product information.

Article 6. Pricing and Payment

  1. All prices displayed on the Site are shown in the designated currency and may exclude import duties, taxes, or customs charges unless otherwise stated.
  2. Payment methods are limited to those designated by the Company, including credit cards, PayPal, and other approved online payment providers.
  3. Payment processing is handled by third-party payment service providers. The Company does not store full credit card information.
  4. Users agree to comply with the terms and conditions of the relevant payment providers.
  5. Any disputes regarding payments, chargebacks, or unauthorized transactions shall be resolved directly between the user and the payment provider.

Article 7. International Shipping and Customs

  1. The Services involve international shipping from Japan. Shipping methods, carriers, delivery times, and customs procedures vary depending on the destination country or region.
  2. Users are solely responsible for complying with the import laws and regulations of their destination country.
  3. Import duties, VAT, GST, taxes, customs fees, brokerage fees, or other charges imposed by local authorities are the responsibility of the user.
  4. Such charges are not included in product prices or shipping fees unless explicitly stated.
  5. The Company shall not be liable for:
    • Customs delays, inspections, seizures, or refusals;
    • Returned shipments caused by local import restrictions;
    • Delays caused by international transportation or force majeure events.
  6. If a shipment is refused, abandoned, or returned due to unpaid customs charges or import restrictions, the Company may deduct shipping fees, return costs, customs charges, and handling fees from any refund amount.

Article 8. Returns, Exchanges, and Cancellations

  1. Due to the nature of international transactions, returns, exchanges, and cancellations for customer convenience are generally not accepted.
  2. Users must contact the Company within 7 days of delivery if:
    • The wrong product was received;
    • The product has a material defect.
  3. The following shall not constitute defects and are not eligible for return or exchange:
    • Minor differences in color, texture, or sizing;
    • Packaging damage caused during international shipping;
    • Delays caused by customs or logistics providers;
    • Characteristics inherent to handmade, vintage, or artisanal products;
    • Variations within reasonable manufacturing tolerances.
  4. The Company may request photographic evidence before approving any return or exchange.
  5. Unauthorized returns may be refused.
  6. Refunds, if approved, shall be issued using the original payment method whenever reasonably possible.

Article 9. Intellectual Property

  1. All content on the Site, including but not limited to text, images, logos, graphics, product descriptions, videos, and designs, is owned by or licensed to the Company.
  2. Users may not reproduce, distribute, modify, or commercially exploit any content without prior written permission from the Company.

Article 10. Prohibited Activities

Users shall not engage in any of the following activities:

  • Violating laws or regulations;
  • Fraudulent transactions or unauthorized payment use;
  • Providing false or misleading information;
  • Reselling products without authorization;
  • Interfering with the operation or security of the Site;
  • Uploading malicious code or attempting unauthorized access;
  • Using automated tools, bots, or scraping technologies without permission;
  • Activities that damage the reputation or business operations of the Company.

Article 11. Disclaimer of Warranties

  1. The Services and products are provided on an “as is” and “as available” basis.
  2. The Company does not guarantee uninterrupted operation, error-free functionality, or complete accuracy of the Site.
  3. To the maximum extent permitted by applicable law, the Company disclaims all warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Article 12. Limitation of Liability

  1. To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental, consequential, special, or punitive damages.
  2. The Company shall not be liable for losses arising from:
    • International shipping delays;
    • Customs procedures;
    • Force majeure events;
    • Third-party carrier issues;
    • Payment provider failures;
    • Internet or system outages.
  3. In any event, the Company’s total liability shall not exceed the amount actually paid by the user for the relevant order.

Article 13. Privacy

The Company shall appropriately handle personal information in accordance with its separately established Privacy Policy.

Article 14. Governing Law and Jurisdiction

  1. These Terms shall be governed by and construed in accordance with the laws of Japan.
  2. Any disputes arising in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the court having jurisdiction over the Company’s principal place of business in Japan.

Article 15. Contact Information

ALTERNAME
Cross-Border E-Commerce Operations
Japan

For inquiries regarding orders, returns, or these Terms, please contact us through the contact form available on the Site.

Customs Duties and Taxes Notice

Import duties, taxes, VAT, GST, customs fees, and other related charges are not included in product prices or shipping fees unless otherwise stated.

These charges are the buyer’s responsibility and may be collected by the shipping carrier or customs authorities upon delivery.

Please contact your local customs office for detailed information regarding import regulations and applicable charges in your country or region.

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